Why should I be careful when choosing an online digitization service?

Many large online digitization companies advertise low upfront prices, but customers often discover important details only after sending in their irreplaceable media.

Common issues people report across the industry include:

• Unexpected add-on fees after the order is received

• Charges for returns, shipping, or “extras” not clearly disclosed upfront

• Long turnaround times with limited communication

• No opportunity to review quality before committing

• Difficulty speaking to a real person when problems arise

Your home media library is one-of-a-kind. Once it’s shipped away, you have very little control.

Why does Image Hive operate differently?

At Image Hive, we believe transparency and accountability matter more than flashy marketing.

Here’s what sets us apart:

• Clear, upfront pricing — no surprise fees after we receive your media

• Human support — you can call, email, or visit us in person

• Local handling — your originals stay in our care, not a mass-processing warehouse

• No pressure upsells — you choose what you want, nothing is added automatically

• Quality over volume — we don’t rush thousands of orders through automated systems

We treat your memories the way we would want ours treated.

Are “mail-in” digitization services safe?

Mail-in services can work for some people, but they do come with risks:

• Media is often handled by multiple facilities and shipping carriers

• Packages can be delayed, misplaced, or damaged

• You may not know who is actually handling your tapes or photos

• Quality issues are sometimes discovered only after the work is completed

If something goes wrong, resolving it remotely can be frustrating and slow.

Come Visit us today